Due to security measures, please make sure to arrive at the venue at least 30 minutes prior to the concert.
WARNINGS AND REMINDERS
WEATHER CONDITIONS This is an open-air event. Please remember to dress appropriately for the weather.
CLOAKROOM Cloakroom service will not be provided. We kindly ask you not to carry anything larger than a handbag. Suitcases and large backpacks will not be admitted to the venue.
PARKING There is no parking available at the venue.
SEATING The event is presented in a seated, auditorium layout.
LATECOMERS Audience members arriving late will not be admitted to the venue and will not be eligible for ticket refunds.
ACCESSIBILITY The venue is accessible by metro (Osmanbey station) and bus (Maçka Democracy Park stop). The bus stop is approximately 400 metres from the venue, while the car park and taxi drop-off point are 50 metres away. An accessible parking space is available at Maçka Car Park. The main entrance is not step-free and includes stairs with a limited ramp.
Wheelchair users are admitted via the stage-rear entrance, not the main gate. Venue staff at the doors will provide assistance as needed.
There is no lift and no accessible public toilet at the venue.
Disabled audience members are entitled to a 50% discount. To request the discount, we kindly ask disabled audience members to email bilet@iksv.org , stating the events they wish to attend, and including the email address registered to their Passo account, along with a copy of their disability ID card. The ticketing team will then create a reservation on Passo, and discounted tickets can be purchased under the “My Reservations” tab. Please note that if tickets sell out, discounted tickets may no longer be available.
RECORDERS Any video or audio recording during the concert, including the use of cameras, photo cameras, mobile phones or any other recording devices, is strictly prohibited.
PARENTS AND CHILDREN This event is restricted to ages 7 and over. Children under the age of seven are not permitted to attend. Audience members under the age of 18 may attend the event when accompanied by an adult.
FLAMMABLE, EXPLOSIVE MATERIALS Flammable and explosive items such as deodorants, sprays, perfumes, cologne, thermoses, as well as any objects that could be used as cutting or piercing tools, laser pointers and motorcycle helmets, are not permitted inside the venue.
TICKET RETURN OR CHANGE Purchased tickets cannot be exchanged or refunded unless the concert is cancelled or the date is changed. In the event of cancellation or date changes, refund or exchange requests must be submitted before the announced deadline specified in the official update.
CAMPAIGNS Multiple campaigns and/or discounts cannot be combined..
VENUE CHANGES Venue changes may occur due to reasons beyond our control. The festival management will prepare a new seating plan, offering the closest available positions according to ticket seat numbers. Tickets cannot be refunded due to venue changes.
PROGRAMME CHANGES Concert programme changes may occur due to reasons beyond our control. Tickets cannot be refunded due to programme changes.
HEALTH SERVICES All concert venues are equipped with a medical team and an ambulance.
