GENERAL SALES

General sales for the first three announced concerts begin on Thursday, 5 February, at 10.30. The Passo box office located in the İKSV main building is open Monday through Saturday between 10.00–18.00.

Ticket prices are subject to change. You can take advantage of the discounted period by purchasing your tickets earlier. For group ticket purchases and inquiries, you can contact us at kurumsal@iksv.org.

PASSO SALES CHANNELS

Tickets can be purchased through passo.com.tr/en and Passo Mobile app by creating an account or at the Passo box office at İKSV. You can enter the events by presenting your PDF ticket, which is sent to your e-mail address and also stored under ‘my tickets’ section of your profile page at the Passo website.

GARANTİ BBVA CREDIT CARDS

33rd Istanbul Jazz Festival tickets are available at a 10% discount for all Garanti BBVA credit cards.

ECZACIBAŞI YOUTH TICKET

Eczacıbaşı Youth Tickets can be purchased from all Passo counters and passo.com.tr by creating a membership. To purchase tickets, ‘eczacibasigencbilet’ must be written in the code field on the campaign screen.

Depending on the quota of each event, a limited number of Eczacıbaşı Youth Tickets will be on sale. Only one Eczacıbaşı Youth Ticket can be purchased at a time. In seated events, a special sitting section is created for this category. In standing activities, unless otherwise stated, regular and student ticket holders will be mixed.

The student status of the audience with Eczacıbaşı Youth Tickets will be checked at the venue entrances before the events, and viewers whose ID information does not match their Youth Ticket will be directed to the box office to purchase a difference ticket. In order to enter the event, students must show their valid student ID or a formal student document retrieved from E-Devlet (E-Government) for Turkish citizens. Istanbul Card is invalid. Student IDs of students studying abroad are valid. Youth Tickets are personal, non-transferable and nonsaleable. Name and surname must be provided when purchasing a ticket. 

The difference ticket will be the amount between the lowest general sales category and the student ticket. In case of being late to the event due to the waiting time that may occur while purchasing the difference ticket, the responsibility belongs to the audience, and the ticket will not be refunded in any way. Tickets will not be refunded to those who cannot present valid student documents and refuse to buy a difference ticket.

There is no age limit for Eczacıbaşı Youth Ticket. Each event has its own age limit for entry. We kindly ask you to check the age limit before purchasing a ticket.

TULIP CARD HOLDERS

Priority sales for Tulip Card members begin at 10.30 on 27 January for Black Tulip, at 10.30 on 28 January for White Tulip, and at 10.30 on 29 January for Red Tulip Card members. During the period of priority sales, Tulip Card members can purchase their tickets through passo.com.tr/en, Passo Mobil app, and Passo box offices. Black and White Tulip Card holders are entitled to a discount of 25% for all events, and 15% discount is applicable for Red Tulip Card holders.

To become a Tulip Card member, please visit lalekart.iksv.org.

Due to security at our concerts, please make sure to arrive at the venue at least 30 minutes prior to the concert and not to carry anything larger than a handbag. Please note that suitcases and large backpacks will not be admitted in the venue.

İKSV POLICY ON SECOND-HAND TICKET SALES

Passo is the only authorised sales channel for İKSV events. İKSV cannot provide legal recourse for any issues that may arise from second-hand ticket sales.

IMPORTANT NOTICES

Due to security measures, please make sure to arrive at the venue at least 30 minutes prior to the concert.

WARNINGS AND REMINDERS

WEATHER CONDITIONS This is an open-air event. Please remember to dress appropriately for the weather.

CLOAKROOM Cloakroom service will not be provided. We kindly ask you not to carry anything larger than a handbag. Suitcases and large backpacks will not be admitted to the venue.

PARKING There is no parking available at the venue.

SEATING The event is presented in a seated, auditorium layout.

LATECOMERS Audience members arriving late will not be admitted to the venue and will not be eligible for ticket refunds.

ACCESSIBILITY The venue is accessible by metro (Osmanbey station) and bus (Maçka Democracy Park stop). The bus stop is approximately 400 metres from the venue, while the car park and taxi drop-off point are 50 metres away. An accessible parking space is available at Maçka Car Park. The main entrance is not step-free and includes stairs with a limited ramp.

Wheelchair users are admitted via the stage-rear entrance, not the main gate. Venue staff at the doors will provide assistance as needed.

There is no lift and no accessible public toilet at the venue.

Disabled audience members are entitled to a 50% discount. To request the discount, we kindly ask disabled audience members to email bilet@iksv.org , stating the events they wish to attend, and including the email address registered to their Passo account, along with a copy of their disability ID card. The ticketing team will then create a reservation on Passo, and discounted tickets can be purchased under the “My Reservations” tab. Please note that if tickets sell out, discounted tickets may no longer be available.

RECORDERS Any video or audio recording during the concert, including the use of cameras, photo cameras, mobile phones or any other recording devices, is strictly prohibited.

PARENTS AND CHILDREN This event is restricted to ages 7 and over. Children under the age of seven are not permitted to attend. Audience members under the age of 18 may attend the event when accompanied by an adult.

FLAMMABLE, EXPLOSIVE MATERIALS Flammable and explosive items such as deodorants, sprays, perfumes, cologne, thermoses, as well as any objects that could be used as cutting or piercing tools, laser pointers and motorcycle helmets, are not permitted inside the venue.

TICKET RETURN OR CHANGE Purchased tickets cannot be exchanged or refunded unless the concert is cancelled or the date is changed. In the event of cancellation or date changes, refund or exchange requests must be submitted before the announced deadline specified in the official update.

CAMPAIGNS Multiple campaigns and/or discounts cannot be combined..

VENUE CHANGES Venue changes may occur due to reasons beyond our control. The festival management will prepare a new seating plan, offering the closest available positions according to ticket seat numbers. Tickets cannot be refunded due to venue changes.

PROGRAMME CHANGES Concert programme changes may occur due to reasons beyond our control. Tickets cannot be refunded due to programme changes.

HEALTH SERVICES All concert venues are equipped with a medical team and an ambulance.